Privacy Policy

This Privacy Policy explains how Ebike Seller collects, uses, and protects your personal information when you use our website and services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the terms of this Privacy Policy.

Who We Are

Ebike Seller operates an online marketplace that connects buyers and sellers of electric bikes and related products.

For the purposes of data protection law, the data controller is:

Tony Tompkins
Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Email: info@ebikeseller.co.uk

Information We Collect

We may collect and process the following types of personal data:

  • Account information such as name, email address, phone number, and login details.
  • Profile information, including location, preferences, and optional user content.
  • Listing information, including product descriptions, images, and communications with other users.
  • Transaction-related information, where applicable.
  • Communication data, including messages sent via contact forms or support requests.
  • Technical data, including IP address, browser type, device information, and usage behaviour.
  • Verification data where identity or security checks are performed.

How We Collect Information

We collect information when you:

  • Create an account
  • Post or respond to listings
  • Contact us via forms or email
  • Subscribe to updates
  • Use or browse the website
  • Interact with platform features
  • Participate in promotions or surveys

We may also collect information automatically through cookies and analytics tools.

How We Use Your Information

We use your personal data to:

  • Provide and operate the platform
  • Manage user accounts
  • Display listings and enable communication between users
  • Respond to enquiries and support requests
  • Improve website functionality and user experience
  • Prevent fraud and maintain platform security
  • Comply with legal obligations
  • Send important service communications

Where you have consented, we may also send marketing communications, which you can opt out of at any time.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Performance of a contract when providing services to users.
  • Legitimate interests in operating, improving, and securing the platform.
  • Legal obligations where compliance with the law is required.
  • Consent where you have agreed to specific processing, such as marketing communications.

Identity Verification and Security Checks

To maintain trust and safety, we may request verification information, including identity documents, phone numbers, addresses, or payment confirmation.

  • Verification information is used solely for security, fraud prevention, and account integrity purposes.
  • We reserve the right to retain verification data for compliance and risk management.
  • Verification does not guarantee the legitimacy of any user or transaction.

How We Share Information

We do not sell personal data.

We may share information with:

  • Service providers and technical partners supporting website operation.
  • Payment processors, where applicable.
  • Analytics providers to improve performance.
  • Legal authorities where required by law.
  • Professional advisers where necessary for compliance or dispute resolution.

We only share information necessary for the relevant purpose.

User Communications

When you contact another user through the platform, your contact information may be shared as necessary to facilitate communication.

Users are responsible for how they use information received from other users.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyse traffic, and support functionality.

Cookies may include:

  • Essential cookies required for site operation.
  • Analytics cookies to understand usage behaviour.
  • Functional cookies to remember preferences.
  • Marketing cookies where applicable.
  • You can control cookies through your browser settings.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal, accounting, and security requirements.

Account information may be retained for a reasonable period after account closure, where required for fraud prevention or legal compliance.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

However, no internet transmission is completely secure, and users provide data at their own risk.

Your Rights

Under UK data protection law, you have rights including:

  • The right to access your personal data.
  • The right to correct inaccurate information.
  • The right to request deletion of your data.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing based on legitimate interests.
  • The right to withdraw consent where consent is used.

To exercise these rights, please contact us using the details provided below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Users should review third-party privacy policies separately.

Children’s Privacy

Our platform is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

If you believe a child has provided personal data, please contact us so we can remove it.

International Data Transfers

Where service providers operate outside the UK, we take steps to ensure appropriate safeguards are in place to protect personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.

Continued use of the website after changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: info@ebikeseller.co.uk