Website message service not working
Hi, I’ve received an email saying I have a new message regarding my listing, but the link redirects to My Account and there is no Messages section. The email refers to conversation 107/message 57. Could someone please help me access the enquiry?
Hi Kevin,
Thanks for letting us know.
We identified a suspicious account that was impersonating EbikeSeller support and sending messages to users with listings. The account has now been blocked and additional security measures have been put in place to prevent this happening again.
The message referenced in your email was from that account, which is why the conversation is no longer available when you log in.
Please don’t follow any links or provide any personal, payment or login information in response to messages claiming to be from EbikeSeller. Genuine site communications will never ask you to make a payment or verify your account through an external website.
Your listing and EbikeSeller account are unaffected, and there’s nothing you need to do.
Thanks again for reporting it, Kevin.
Tony
EbikeSeller